The Platform: RepairShopr
RepairShopr is our Command Center. It ensures the business runs without Ezra being glued to his phone. Every customer must have a credit card on file before work starts.
Automated Subscriptions
Recurring invoices are sent automatically every month. Money hits the bank, then Ezra does the split.
Ticket Portal for PH Techs
Our remote team in the Philippines logs in, sees the new tickets, and starts remote sessions before Ezra even wakes up.
CRM & Leads
We track every "Bucks County" lead from the marketing campaign to see exactly what is converting.
Software We Sell
Subscription vs. Installation Income
1 User Solo
- • Bitdefender Endpoint
- • Priority Remote Access
- • 10% Labor Discount
3 User Family
- • Bitdefender + DNSFilter
- • 1Password Family
- • 15% Labor Discount
- • Yearly "PC Tune-up"
5 User Power
- • Full Tech Stack
- • Unlimited Remote Setup
- • 20% Labor Discount
- • Bi-Annual "Checkups"
Projected Monthly Revenue (MRR + Installs)
Outsourcing Strategy: Level 1 Support
Why the Philippines?
The goal is to prevent Ezra from having to do basic software installs. We hire a "Remote Assistant" via OnlineJobs.ph or a dedicated MSP agency in Manila.
- Cost: $1,000/mo full-time or $12/hr part-time.
- Guarantee: No contract required if using freelancers; 1-month deposit for agencies.
- Hours: Set them to 9 AM - 5 PM EST to cover active leads.
The Workflow
- 1. Client calls or emails "Broken Electronics".
- 2. PH Tech answers (VOIP) or opens the RepairShopr ticket.
- 3. PH Tech remotes in (Splashtop) and fixes 80% of issues.
- 4. Ezra is only notified if it's a "Hardware" problem requiring a drive.
6-Month Marketing Dominance
Awareness Phase (Bucks County Focus)
Heavy Facebook/Instagram ads targeting ages 45-75 in Doylestown, Newtown, and Yardley. Offer: "Free Home Cyber Security Audit."
Conversion Phase
Nextdoor Sponsored posts. Direct mail flyers to high-value zip codes (18940). Goal: Get 50 subscribers by Month 4.
Referral & Scale
Incentivize current users to refer neighbors. Hire a second PH tech to handle the increased ticket volume. MRR target: $5k+.